Privacy Policy

1Scope

This policy explains what information Aaction Rents collects and how we use it across two of our services: our after-hours phone line at +1 (707) 723-9070 (SMS, MMS, or voice), and our Loyalty Rewards mobile app for existing rental customers. Sections below are labeled by which service they cover where it isn't shared.

2What We Collect (Phone/SMS)

• Your phone number, supplied by your carrier when you initiate a call or text.
• The content of your messages and any images (MMS) you choose to send.
• For voice calls: a real-time transcript produced by speech-to-text. Voice audio is not retained except as briefly buffered for transcription.
• Your name, callback number, branch, equipment details, and other information you choose to share for the purpose of routing your request.

3How We Use It (Phone/SMS)

• To answer your inquiry and route it to the appropriate Aaction Rents staff member (sales, dispatch, billing, or service).
• To diagnose equipment issues you report, including reviewing photos you send.
• To follow up by phone, text, or email with the information or service you requested.
• To maintain an internal record of customer interactions for service quality and continuity.

4How We Don't Use It

5SMS-Specific Disclosures

For our after-hours SMS program, please note:

6Service Providers (Phone/SMS)

We use the following providers to operate the after-hours line. Each receives only the minimum information needed to perform its function:

7Loyalty Rewards App — What We Collect & How We Use It

Our Loyalty Rewards mobile app is available to existing Aaction Rents customers. When you create an account and use the app, we collect:

• Your name and email address, via our sign-in provider, Clerk, when you create an account.
• Your phone number, if you choose to add one.
• Your Point of Rental (POR) customer number, used to link your app account to your existing rental history so you earn points correctly on rentals you've already made with us.
• Your rental/contract history (contract numbers, dates, line items, and amounts), synced from our internal rental management system.
• Your loyalty points balance and history — every point earned or redeemed, and why.
• Content you choose to post in the app's Community section (posts, comments, likes, saved posts) together with your display name, visible to other members.
• A device push-notification token, only if you allow notifications, so we can notify you about things like redemptions, replies to your posts, or new promotions.
• Basic crash and error diagnostics (device model, OS version, app version, and technical error details) if the app crashes or errors, so we can find and fix the problem.

We use this information to authenticate you, match your app account to your real rental history, calculate and let you redeem your points balance, run the app's Community section, send you the notifications you've opted into, fulfill rewards you redeem, and diagnose and fix bugs. We do not sell your information, and we do not use it for third-party advertising.

8Loyalty Rewards App — Service Providers

We use the following providers to operate the app. Each receives only the minimum information needed to perform its function:

9Retention

Call transcripts and SMS conversations are retained for up to 12 months for service-quality and follow-up purposes, then deleted unless required by law or related to an active rental account.

Loyalty Rewards App data is retained for as long as your account is active. Points-ledger and redemption records tied to completed transactions are kept as required for our financial and tax records, even after account deletion.

10Your Choices

11Account & Data Deletion

In the Aaction Rents app, go to Settings → Delete account. This immediately removes your sign-in and scrubs your personal profile information (name, email, phone number, and profile photo on file with us), and removes your Community posts and comments from public view.

If you can't access the app, email websupport@aactionrents.com with the subject "Delete My Account" from the email address associated with your account, and we'll process the same deletion on your behalf within 30 days.

Some information can't be deleted on request: points-ledger and redemption records tied to completed transactions are kept for our financial and tax records, and your underlying rental/contract history remains in our core rental system as the record of a real completed business transaction, independent of your app account. If your app account is shared with other people (a company account), deleting your own sign-in doesn't affect their access or the shared account's data.