Privacy Policy

1Scope

This policy explains what information Aaction Rents collects when you contact our after-hours phone line at +1 (707) 723-9070 by SMS, MMS, or voice, and how we use it.

2What We Collect

• Your phone number, supplied by your carrier when you initiate a call or text.
• The content of your messages and any images (MMS) you choose to send.
• For voice calls: a real-time transcript produced by speech-to-text. Voice audio is not retained except as briefly buffered for transcription.
• Your name, callback number, branch, equipment details, and other information you choose to share for the purpose of routing your request.

3How We Use It

• To answer your inquiry and route it to the appropriate Aaction Rents staff member (sales, dispatch, billing, or service).
• To diagnose equipment issues you report, including reviewing photos you send.
• To follow up by phone, text, or email with the information or service you requested.
• To maintain an internal record of customer interactions for service quality and continuity.

4How We Don't Use It

5SMS-Specific Disclosures

For our after-hours SMS program, please note:

6Service Providers

We use the following providers to operate the after-hours line. Each receives only the minimum information needed to perform its function:

7Retention

Call transcripts and SMS conversations are retained for up to 12 months for service-quality and follow-up purposes, then deleted unless required by law or related to an active rental account.

8Your Choices